TRAVEL INSURANCE CLAIMS

HOLIDAY HOME INSURANCE CLAIMS

Travel Insurance

All claims for Insureme4.co.uk travel insurance are handled by Mondial Assistance Ltd. We recommend you consult your Policy Wording before making any claim. Please note: Mondial Assistance will ask you to provide your policy number on each occasion. If you do not have your policy number please do not hesitate to contact Insureme4’s customer services team on 0845 508 9886 or email us. For claims enquiries or a claims form please contact Mondial Assistance on 0208 666 9306 or e mail travel_claimsdept@mondial-assistance.co.uk

REQUESTING ASSISTANCE
IN AN EMERGENCY, FIRST CHECK THAT THE CIRCUMSTANCES ARE COVERED BY THIS POLICY THEN TELEPHONE MONDIAL ASSISTANCE LTD YOUR NAME AND POLICY NUMBER.
 

Calls may be monitored or recorded for security purposes and to ensure we maintain a quality service at all times. 

In an emergency, first check that the circumstances are covered by this policy. Having done this, telephone Mondial Assistance stating your name and policy number. 

Holiday Home Insurance

All claims for Insureme4.co.uk home insurance are handled by Towergate Underwriting Holiday Homes. We recommend you consult your Policy Wording before making any claim.

Please note: You will be asked to provide your policy number on each occasion. If you do not have your policy number for whatever reason, please do not hesitate to contact our customer services team on 0044 208 819 9932 or email us. 

For Towergate Overseas Assistance multi-lingual interpretation service or 24hr Domestic Helpline call 00 34 902 888 183. You will need to quote your name and policy number.

NOTE: This service is free for up to four occasions.

If the nature of your query concerns a potential claim we recommend you also call the claims helpline listed below.

HELPLINE TELEPHONE
Home insurance claims 01708 777 720 (from the UK)
+44 1708 777 720 (outside the UK)

Opening times between 9am – 6pm weekdays

Towergate House
St. Edward’s Court
London Road,
Romford, Essex, RM7 9QD

At Insureme4.co.uk we recognise that your personal circumstances may alter after the purchase of your insurance. If you have an Annual Multi-Trip Policy we ask that you notify us of any change of address or contact details in order to fulfil our requirement to invite renewal not less than 21 days prior to expiry.

It is possible to amend certain sections of this policy; however an additional charge may apply outside of the 14 day cooling-off period. Please notify our customer services team on 0845 508 1325 or email us.