Demonstrations in Tunisia - Updated 14th January 2011

There have been a series of demonstrations across Tunisia which have led to the Foreign & Commonwealth Office (FCO) to issue the following advice:

We advise against all but essential travel to Tunisia. There have been demonstrations, some violent, in multiple locations across the country, including (but by no means limited to) Tunis, Sousse, Sfax, Nabul, Hammamet, Douze, Kasserine, Requeb and Thia. The situation is unpredictable and there is the potential for violence to flare up, raising the risk of getting caught up in demonstrations.

Europ Assistance and ETI policies

Customers who wish to change their trip to a different destination or if the duration of your trip has changed

Customers who wish to cancel their trip completely outside of the 14 day cooling off period will have their policies refunded less £20.00 administration fee

Customers who are unable to return to the UK will have their policies automatically extended to cover the full duration of your trip at no additional cost.

THERE IS NO COVER FOR CANCELLATION, CURTAILMENT OR TRAVEL DELAY. - For more details please see your policy wording

Customers are advised to contact their airline or tour operator

Adverse Weather Conditions - Updated 30th November 2010

The information below relates to the Customers holding either a Europ Assistance, Mondial or ETI travel insurance policy.

Cancellation cover

There is no cover for cancellation due to adverse weather conditions. Customers are advised to claim directly from their airline or tour operator. (See delayed departure below)

Missed departure

Customers can only claim for missed departure if the scheduled public transport they are using to travel to their departure point is cancelled or curtailed or if the vehicle they are travelling in breaks down

Delayed departure

Customers can claim for delayed departure after a 12 hour delay. If the delay is longer than 12 hours customers can choose to abandon their trip and claim for cancellation.

Please see your policy wording for more information, terms and conditions and financial limitations.

Unrest in Thailand

The following information relates to Policies underwritten by Mondial

Due to the current unrest in Thailand the UK Foreign & Commonwealth Office and the Department of Foreign Affairs in Ireland have issued the following travel advice.

Statement issued by Foreign office

We advise against all but essential travel to the whole of Thailand.

This advice does not apply to passengers transiting Bangkok airport on their way to foreign destinations.

Cancellation claims

Although the Foreign & Commonwealth Office (FCO) and Department of Foreign Affairs in Ireland have advised against all but essential travel to Thailand, our policies only cover cancellation for the causes stated in your policy document, currently no cover is in force. Customers are advised to contact their travel agent or tour operator who may be willing to arrange a change of destination.

Curtailment claims

Government advice against travelling to areas experiencing unrest (such as Thailand) does not constitute a specified cause within our policies, therefore curtailment is not covered. Customers are advised to contact their travel agent / tour operator / airline.

Travel Delay

Some customers may have experienced delays due to the temporary closure of airports - please note that Bangkok International Airport is currently listed as open by the FCO.

Travel to Cuba

Staysure can confirm that both Mondial are insurance entities recognized in Cuba and therefore travellers arriving with a Staysure insurance policy covering medical expenses will conform to the new Cuban regulations.

Travellers will be requested to show Insurance documentation on arrival in Cuba.